Shipping & Delivery Policy
Effective Date: January 1, 2026
1. Shipping Coverage & Free Shipping Area
We offer Free Standard Shipping on all orders within the contiguous United States. Please note that free shipping excludes the following non-contiguous states and territories: Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam, and Marshall Islands.
2. Order Processing & Handling Time
Our warehouse operates from Monday to Friday. Orders are processed and dispatched within 1-2 business day after full payment confirmation (excluding weekends and public holidays).
3. Delivery Time & Carriers
- Estimated Delivery Time: 3–4 business days depending on your location and regional inventory availability.
- Stock Availability: In the rare event that an item is backordered or out of stock, our customer support team will promptly notify you via email with updated fulfillment options and timeline estimates.
- Address Requirements: To ensure prompt and accurate delivery, please provide a physical street address. We do NOT ship to P.O. Boxes or APO/FPO addresses.
- Unforeseen Delays: Please note that severe weather events, carrier disruptions, or regional holiday surges may occasionally cause transit delays beyond our control.
4. Split Shipments for Multi-Item Orders
We make every effort to consolidate your order into a single shipment. However, if your order contains multiple items stored in different distribution facilities, items may ship separately. You will receive an automated tracking notification email with corresponding carrier details as each package is dispatched.
5. Order Cancellation
If you wish to cancel an order before it has shipped, please contact us immediately at info@recontrolx.com. Once an order has been dispatched or handed over to the logistics carrier, it cannot be canceled in transit. Upon receipt of your package, you may initiate a return by adhering to our Return & Refund Policy.
6. Customer Service Contact Info
If you have any questions regarding your shipment or order status, please reach out to our support team:
- Email: info@recontrolx.com
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)